Shipping policy
Shipping and Delivery Policy
Thank you for choosing ChewPetSupplies ("we," "our," or "us"). We are dedicated to providing you with a seamless shopping experience, including reliable shipping and timely delivery of your orders. This Shipping and Delivery Policy outlines the details of our shipping process to ensure transparency and clarity.
1. Shipping Methods
We offer reliable shipping methods to ensure your order reaches you safely. Shipping costs will be calculated and presented to you during the checkout process.
2. Order Processing Time
Once your order is placed and payment is confirmed, our team will begin processing your order. Order processing typically takes 1 – 2 business days. Please note that this does not include weekends or holidays.
3. Shipping Time & Rates
We are currently shipping exclusively within the United States. Below are the estimated delivery times and shipping costs:
| Region | Delivery Time (Transit) | Shipping Cost |
|---|---|---|
| United States | 5 – 7 Business Days |
$5.99 (Orders $0–$34.99) FREE (Orders $35.00 and up) |
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this to monitor the status and estimated delivery date of your package.
5. Shipping Delays
While we strive to meet our estimated delivery timeline of 5–7 business days, delays may occasionally occur due to factors such as severe weather conditions or carrier-related issues. We appreciate your patience and will keep you informed if any significant delays arise.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete address details provided by the customer.
7. Receiving Your Order
Upon delivery, please inspect your package carefully. If you notice any damage or issues, contact us within 3 days of receiving your order so we can resolve the matter promptly.
8. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer support team via the Contact Us page on our website.
9. Changes to This Policy
We may update this Shipping and Delivery Policy from time to time. The "Last Updated" date at the top of this page indicates when changes were made.
Thank you for shopping with ChewPetSupplies. We appreciate your trust and look forward to serving you with high-quality products and reliable service.